1. How can I place an order?
You can place an order by clicking the “Order Now” button on the product page, then filling in your name, phone number, and delivery address. We will contact you to confirm the order.
2. How do I pay?
We offer Cash on Delivery (COD) – you pay only when the product is delivered to you.
3. Are there any delivery charges?
Most of our products come with free delivery across Tanzania, unless stated otherwise on the product page.
4. Can I return or exchange a product?
Yes, you can return or exchange a product within 7 days of receiving it, as long as it is in its original condition.
No extra charges apply for returns or exchanges within this period.
5. What if I receive a damaged or incorrect item?
If your item is damaged or incorrect, we will replace it at no additional cost. Just contact us within 7 days of receiving your order.
6. Can I cancel my order?
Yes, you can cancel your order before it is shipped with no extra cost.
7. How long does delivery take?
Delivery usually takes 1 to 5 days, depending on your location in Tanzania.
8. Do you deliver to all regions in Tanzania?
Yes, we deliver to all areas across Tanzania.